JayBaji Privacy
Policy

1 Introduction

JayBaji ("we", "us", "the platform") is committed to protecting the privacy of every player who registers and uses our platform at jaybaji.com. This Privacy Policy explains in plain terms how we collect, use, store and protect your personal information when you interact with JayBaji — whether through our website, mobile application or customer support channels.

By creating a JayBaji account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.

We take our responsibility as a data handler seriously. JayBaji only processes personal data where we have a legitimate reason to do so, and we always aim to use the minimum amount of data necessary to deliver our services effectively.

2 Data We Collect

JayBaji collects different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and why.

3 How We Collect Your Data

JayBaji collects your personal data through the following channels:

• Direct registration: When you create a JayBaji account, you provide your name, mobile number, email and date of birth directly.
• Deposits and withdrawals: Payment transactions through bKash, Nagad or Rocket generate financial data that is recorded on your account.
• Identity verification: When you submit documents for KYC verification, we collect and store copies of those documents securely.
• Platform usage: As you use JayBaji, we automatically collect technical and usage data through cookies, log files and analytics tools.
• Customer support: Any communication you have with our support team — via live chat or email — is recorded for quality and compliance purposes.
• Third-party providers: In some cases, we may receive data from payment processors or identity verification services to confirm the accuracy of information you have provided.

4 How We Use Your Data

JayBaji uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is how your data is used:

• To create and manage your JayBaji account
• To process deposits, withdrawals and bonus credits
• To verify your identity and age as required by our compliance obligations
• To detect and prevent fraud, money laundering and other prohibited activities
• To monitor gameplay for responsible gaming purposes and apply limits where necessary
• To send you account-related notifications such as deposit confirmations and withdrawal updates
• To send promotional communications where you have opted in to receive them
• To improve the JayBaji platform based on how players use it
• To respond to your support queries and resolve disputes
• To comply with applicable legal and regulatory requirements

5 Legal Basis for Processing

JayBaji processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payments and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and tax reporting obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw this consent at any time.

6 Sharing Your Data

JayBaji does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may receive copies of your identity documents to verify your identity on our behalf.
• Game providers: Licensed third-party game studios that power JayBaji's live casino and slot games may receive your player ID and session data to deliver their games.
• Analytics providers: Anonymised usage data may be shared with analytics platforms to help us understand how the platform is used and where improvements can be made.
• Law enforcement: JayBaji will disclose personal data to law enforcement or regulatory authorities where required to do so by law or in response to a valid legal request.

7 Cookies and Tracking

JayBaji uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the JayBaji platform and may prevent you from logging in or completing transactions.

8 Data Retention

JayBaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements.

• Active account data: Retained for the lifetime of your account plus 5 years after closure, as required for AML compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter.

9 Security Measures

JayBaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration.

• SSL/TLS encryption for all data transmitted between your device and JayBaji's servers
• Encryption at rest for all stored personal and financial data
• Two-factor authentication available for all player accounts
• Regular security audits and penetration testing of our platform infrastructure
• Strict access controls — only authorised JayBaji staff can access personal data, and only where necessary for their role
• Automated fraud detection systems that monitor for unusual account activity in real time

Despite these measures, no online platform can guarantee absolute security. If you suspect that your JayBaji account has been compromised, contact our support team immediately so we can take action to protect your account.

10 Your Privacy Rights

You have the following rights in relation to the personal data JayBaji holds about you. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data JayBaji holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that some data must be retained for legal compliance reasons.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.

11 Minors

JayBaji's platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on JayBaji, please contact us immediately at [email protected].

Upon receiving such a report, JayBaji will investigate promptly, close the account if the player is found to be underage and delete all associated personal data in accordance with our data retention policy.

12 Changes to This Policy

JayBaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, we will update the effective date at the top of this page.

For significant changes that materially affect how we use your data, JayBaji will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your privacy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how JayBaji handles your personal data, please get in touch with our team:

• Live Chat: Available 24/7 directly on the JayBaji platform
• Email: [email protected]

For questions about responsible gaming tools and self-exclusion, visit our Responsible Gaming page. For general platform questions, the FAQ page covers most common topics.